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Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to

1) make a complaint, and

2)demand a prompt solution.

You should write about 100 words on ANSWER SHEET 2.

Do not sign your own name at the end of the letter. Use“Zhang Wei”instead.

Dear Sir or Madam,

I am an honest customer who often buys the products from your online store. I just bought an electronic dictionary from your store the other day. I feel bad to trouble you but I am afraid that I have to make a complaint about the quality of it.

The reason for my dissatisfaction is that I found the electronic dictionary can’t reach my satisfaction. In the first place, the outlook is quite different from what it is placed online. In addition, the number of the vocabulary contained in it is too small. The purpose I want to buy it is that I intend to take part in the CATTII Exam. I’d like to buy an electronic dictionary with a large vocabulary. Obviously, the one I bought is not the exact one I am expected to obtain. Under these circumstances, I find it unacceptable to use this one.

I appreciate it very much if you could change another satisfying one for me. And I would like to have this matter settled by next Friday. Thank you for your consideration and I will be looking forward to your favorable reply.

Yours sincerely,

Zhang Wei

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