Thank you,

John Trimbald, Foreman, JT Construction

To: John Trimbald"

From: "The Shoe People" "

Dear Mr. Trimbald,

Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew.

Along with five new pairs of workboots for your crew (we included one extra pair

), we have enclosed a free year's supply of spray(喷雾). In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order (received by telephone on October 12, 2007). Please excuse our oversight.

To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.

Sincerely,

Stan Mason, President

69. The first email is basically an email o

f __________.

A. apology B. sympathy C. appreciation D. complaint

70. What is the “spray” used for according to the passage?

A. To repair the damaged boots. B. To protect the soles from heat.

C. To prevent the crew from danger. D. To protect the boots from concrete.

71. According to the president of The Shoe People, John Trimbald ________.

A. can exchange the damaged boots with new ones at any time

B. must return the damaged boots to any of the retail stores

C. will get new pairs of boots and a free year's supply of spray

D. can return the damaged boots and spray for a full refund now

(C)

People are looking for ways to reduce their carbon footprint. Purchasing property that is environmentally responsible is a good investment for those who are concerned about their own health and the well-being of the earth. Based on this trend, entire districts, known as eco-communities, are being designed with a green focus in mind. Dockside Green in Victoria, British Columbia is one of them.

If everything goes according to plan, Dockside Green will be a self sufficient community along the harbour front of British Columbia's capital city. The community will be home to 2500 people and will consist of residential, office, and retail space. Builders of Dockside Green have the environment in mind with every choice they make. They ensure proper ventilation(通风), and guarantee residents 100% fresh indoor air. Building materials, such as paints and wood, are natural and non-poisonous. Eco-conscious builders use bamboo wherever possible because it grows fast and does not require pesticides(杀虫剂) to grow.

Energy efficiency is one of the top concerns in eco-communities, such as Dockside Green. Not only do energy efficient appliances and light fixtures(照明设备) reduce the environmental impact of heating and hot water, they also save residents and business owners money. Dockside Green claims that home owners will use 55% less energy than average residents in Canada. Residents will have individual water metres as studies show that people use around 20% less energy when they are billed for exactly what they use. In addition, water is treated at Dockside Green and reused on site f

or flushing(冲洗) toilets.

Planners of eco-communities such as Dockside Green must take the future into account. Dockside Green plans on reusing 90% of its construction waste. They also plan to continue using local suppliers for all of their transport and maintenance needs. This is a great way to reduce emissions(排放). Dockside residents will be encouraged to make use of a mini transportation system and buy into the community's car share program. Finally, plans are in the works for a high-tech heating system that will use renewable energy instead of fossil fuels (化石燃料).

Dockside residents will

benefit from excellent local services with high quality healthcare, shopping and education at the heart of the community, along with excellent recreation facilities and plentiful green open spaces. The Eco-Community will favour the use of locally-sourced goods and services; they will be desirable places to live, promoting a tangible(看得见的) sense of civic pride, responsibility and, as the name suggests, community.