To have your company exhibit such good service is unbelievably refreshing. --- P.S.

This is what I call great customer support. I wish more companies would figure this out these days. Thank you so much. --- D.C.

You have provided me one of the best services I have ever seen on any online/ telephone shopping.--- T.K.

You must have the fastest processing and shipping in the industry! ---M.C.

This is the best customer service experience I have had in a long time. ---L.L.

I've read online about your amazing customer service, and I must say I'm now a true believer. --- B.L.

8. How long does it take the battery to charge up an iPhone?

A. 15 minutes.   B. 30 minutes.  C. 1.5 hours.   D. 3 hours.

9. What is special about the battery?

A. It is built in an iPhone.    B. It is the smallest of its kind.

C. It can also be used as a charger.  D. It keeps power for about 30 days.

10. Who mentions the transporting of the battery?

A. P.S.     B. B.L.     C. M.C.      D. T.K.

11. The customer comments on the battery are mainly about its _____.

A. quality    B. service    C. function    D. shopping

D

Envy seems to be bad-but it doesn't have to be. Researchers are finding that, if approached the right way, there can actually be an advantage.

Psychologists classify envy in two ways: negative and positive. With positive envy, you are motivated by another person's success and struggle to follow it. With negative envy, you want to cut the advantaged person down so you look better by comparison. Let's say you feel sufferings of envy after your rival(对手) at another firm gets promoted. Negative envy might drive you to destroy his success, but positive envy would inspire you to work harder and get promoted, too.

Studies show positive envy can be a great motivator(动力). In a 2011 study published in the Personality and Social Psychology Bulletin, researchers in the Netherlands conducted a series of experiments with more than 200 university students. Researchers found that when they caused feelings of positive envy----as opposed to admiration or negative envy----in the students, it drove them to want to study more and perform better on a test measuring creativity and intelligence. While admiration may feel better, the researchers found, it doesn't motivate performance like the pain and frustration of envy.

“Those painful sufferings of envy are there for an evolutionary(进化的) reason,” says Texas Christian University researcher Sarah E. Hill, “warning us that someone has something of importance to us.” Building on this theory, Dr. Hill and others conducted a series of experiments, published in the Journal of Personality and Social Psychology, to test whether envy improves attention and memory----the tools needed to copy a rival's steps to success. In one experiment, half of the participants were asked to recall past feelings of envy; the other half weren't. The two groups were then shown mock(模拟的) interviews of imaginary peers. The group filled with envy paid closer attention and better recalled details about the interview subjects. In other words, envy made them more astute(机敏的). Not only can envy motivate us to reach for higher goals, it may even give us the cognitive push to get there.

12. What’s the bad effect of negative envy?

A. It makes you lose heart and gets discouraged.

B. It has you feel motivated.

C. It makes you harm or hurt others on purpose.

D. It reminds you to struggle to follow your dreams.

13. What’s the benefit of positive envy?

A. It inspires you to find a possible rival to try to defeat them.

B. It encourages you to work harder with a positive attitude.

C. It won’t hurt your opponents in the same firm.

D. It won’t destroy your success at another firm.

14. Compared to admiration, positive envy can__________.

A. make you feel worse in all sides

B. be more likely to get you to admire others

C. make you feel the pain in your performance

D. be more likely to get you inspired to get success

15. What is the main idea of the passage?

A. Envy seems to be bad.

B. Keep your envy in secret.

C. Make full use of positive envy.

D. Forget about your envy now.

根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

We are not born with courage, but neither are we born with fear. Fears, even the most basic ones, can totally destroy our ambitions. Fear can destroy fortunes. Fear can destroy relationships. Fear, if left unchecked, can destroy our lives. Fear is one of the many enemies living inside us.

16

The first enemy we face is indecision. Indecision is the thief of opportunity. __17_ Take a sword to this enemy.

The second enemy inside is doubt.___18___But you also can’t let doubt take over. Many people doubt the past, doubt the future, doubt each other, doubt the government, doubt the   possibilities and doubt the opportunities. Worst of all, they doubt themselves. I’m telling you,   doubt will destroy your life and your chances of success. It will empty both your bank account and your heart.    19

Do battle with the enemies. Do battle with your fears.    20    Be courageous in your life and in your pursuit of the things you want and the person you want to become.

A. Sure, there’s room for healthy doubt. You can’t believe everything

B. Build your courage to fight what’s holding you back, what’s keeping you from your goals and dreams.

C. Let me tell you about two of the other enemies we face from within.

D. Below are the ways which might be useful for us to overcome our fears.

E. Doubt is an enemy. Go after it. Get rid of it.

F. It will steal your chances for a better future.

G. Some people doubt everything.

第二节：完形填空(共20小题，每小题1.5分，满分30分)

阅读下面短文, 从短文后所给各题的四个选项(A、B、C和D)中，选出可以填入空白的最佳选项。

Our planet isn't in very good shape right now. The air is   21   . The ocean is polluted. The problem we’re facing is really    22   . It may seem like there’s so much we need to do, to make things right. And that’s the    23   . We don’t need to do more.    24    we need to do less.

Let’s take a look at some of the    25   we can use the power of LESS to save the planet.

Driving less, walking more. Not only will you be saving the environment, you’ll be saving your    26   as well.

Wanting less, appreciating more. Instead of wanting a big home you can’t afford, maybe you should live in a smaller home in a    27    expensive area.

Talking less, listening more. We usually spend most of our time    28   . And actually you would be    29   how much people never really hear each other at all. Think about how your life can be improved by    30    people better.

Spend more    31    being mindful. We often    32    a lot of time trying to do too many things    33   . We try to print a report and    34    on the phone at the same time. Doing this we run the    35    of printing the wrong pages and saying the wrong thing.

Buy less things. The more things we    36    , the more resources we take from the planet. The more we buy, the larger that    37    becomes. Buying new things isn’t really a bad thing.    38    is our desire to buy the newest and greatest each year or every few months that is dangerous. After all, that    39    thing has to go somewhere. And it’s probably in the landfill somewhere.

How can you use the   40    of LESS to help save the planet? I would love to hear your ideas.

21. A. clean    B. blue    C. dirty    D. fresh

22. A. perfect   B. simple   C. ridiculous  D. untrue

23. A. problem   B. manner   C. measure   D. hope

24. A. Specially   B. Clearly   C. Luckily   D. Actually

25. A. suggestions  B. ways    C. plans   D. tasks

26. A. wish    B. mind    C. thought   D. heart

27. A. less    B. much   C. more    D. little

28. A. listening   B. talking   C. reading   D. writing

29. A. excited   B. pleased   C. amazed   D. annoyed

20. A. treating   B. thanking   C. teaching   D. understanding

31. A. money   B. effort   C. time    D. energy

32. A. waste    B. spend   C. save    D. spare

33. A. at once   B. at last   C. at least   D. at all

34. A. tell    B. scream   C. talk    D. hold

35. A. risk    B. chance   C. luck    D. means

36. A. sell    B. find    C. know   D. buy

37. A. debt    B. resource  C. energy   D. doubt

38. A. This    B. That    C. It    D. Such

39. A. new    B. expensive  C. useful   D. old

40. A. ability   B. power   C. value   D. help

第三节：语法填空 (共10小题，每小题1.5分，满分15分)

阅读下面材料，在空白处填入适当的内容(1个单词)或括号内单词的正确形式。

41   video of several renowned singers performing the same song, A-mei’s Listen to the Sea, appeared on Weibo’s hot post rankings soon after South Korean artist The One    42    (deliver) his version on the stage at Hunan TV’s I’m a Singer on March 6.

Now we can thank Sing My Song for    43    (offer) music fans more choices to add to their playlists.

There have been many singing competitions     44    Super Girl started the craze(热潮) in 2005. Among them is The Voice of China,    45    aims to find the singer with the    46    (strong) vocal abilities. I’m a Singer provides a platform for veterans(老兵) to rediscover their passion for music and challenge    47   . Super Girl and Super Boy are intended to find the next super idol for the show business. The    48     (win) don’t need to be the best singer but their personality must be    49    (difference) from others, that is to say, they must have a distinct personality.

According to the Hollywood Reporter, the UK’s ITV has created a British version of Sing My Song,    50    (mark) the first time a Chinese format talent show has been exported abroad.

第四节：单词拼写(共10个小题，每小题1分;满分10分)

51. I missed a good o__________ (机会) to give my opinion on it.

52. He will never decide to a__________ (抛弃，遗弃) the search for truth.

53. You should __________ (道歉) to her because you’ve hurt her feelings.

54. People should be very __________(小心的，谨慎的) about believing this statement.

55. He __________ (后悔) that he had been careless.

56. Don’t worry. Please sit down and __________ (放松).

57. This kind of paper __________ (吸收) ink well.

58. He had the __________ (勇气) to sail around the world in a yacht.

59. __________ (不管，不顾) the traffic jam, he arrived there on time.

60. His play was __________ (完美的) in every way.

第五节 短文改错(共10处错误，每改对1处得1分，满分10分)

假定英语课上老师要求同桌之间交换修改作文，请你修改你同桌写的以下作文。文中共有10处语言错误，每句中最多有两处。错误涉及一个单词的增加、删除或修改。

增加：在缺词处加一个漏字符号(∧)，并在其下面写出该加的词。

删除：把多余的词用斜线()划掉。

修改：在错的词下划一横线，并在该词下面写出修改后的词。

注意：1. 每处错误及其修改均仅限一词;

2. 只允许修改10处，多者(从第11处起)不计分。

Do you know how it is that cats eat first and wash their hands and faces afterwards? One day a unlucky mouse was just about to be eaten with a cat. The mouse was quick-minded. He say to the cat, "Don’t you have any manner at all? Everyone knows you should wash your hands and face after you eat." The cat ashamed of this and began to wash. While the cat was washing happy, the mouse ran off, and so the cat lost her meal. Ever since then cats have been eaten first and washed them afterwards.

第六节：书面表达(满分25分)

学校即将举行以“Turning a Bad Mood(心情)into a Good One ”为题目的英语作文比赛，请按下列要求定一篇100词左右的文章。

1. 好心情的重要性。 2. 产生坏心情的原因。 3. 应该如何调整心情。