听下面一段对话，回答第10至第12题。

10. Who is making the telephone call?

A. Lewis Brothers B. Oliver Martin C. Mark Hanson

11. What has the man failed to receive?

A. the pricelists B. the brochures (手册) C. the invitation cards

12. When did the man place the order?

A. about 15 days ago B. about 30 days ago C. about 40 days ago

听下面一段对话，回答第13至第16题。

13. What is the relationship between the speakers?

A. teacher and student

B. grandpa and granddaughter

C. boss and secretary

14. What does the man think of the typewriter?

A. slow B. unreliable C. OK

15. What once caused the loss of papers?

A. There was a power cut.

B. The battery ran down.

C. The computer was broken.

16. How did the man finish his paper?

A. He used a typewriter. B. He used a word processor. C. He used a computer.

听下面一段独白，回答第17至第20题。

17. What is the talk about?

A. spoken English B. practical English C. listening English

18. How many activities does the speaker mention?

A. two B. three C. four

19. Why does the speaker recommend reading books?

A. It is a popular way to improve one’s English.

B. It is interesting and books have different levels.

C. It is the most beneficial to English learning.

20. What does the speaker think of watching the news in English?

A. It is too boring to secondary school students.

B. It is more useful to advanced English learners.

C. It can help students learn how to use body language.