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本文题目：高中英语课外阅读：行为过失如何恰当道歉呢

行为过失，如何恰当道歉呢?

We've all done things we need to apologise for, but eating humble pie is a skill in itself. This film will show you how to apologise properly and appropriately.

我们都曾经做过需要道歉的事情，但是屈尊本身也是一种技巧。这段视频将教给你怎样恰到好处地道歉。

Step 1: Prepare

1.准备

Take time to consider your apology. What exactly are you apologising for? What effect did your actions have on the other person? How can you make amends for what you've done?

花费一点时间来考虑一下怎样道歉。你具体因为什么而道歉?你的行为对别人带来了哪些影响?你为自己的所作所为可以进行哪些补偿?

Step 2: Approach

2.方法

Depending on the gravity of the situation, it's often a good idea to apologise one-on-one, rather than in a group setting. Choose a quiet moment to make your approach. Ask if you can have a word with the person, and take them to one side.

取决于形势的严重程度，通常面对面单独道歉比较好，而不是面对一大群人。选择一个安静的时刻来到这个人面前，问对方可否说一句话，然后把他们带到一边。

Step 3: Lower your tone of voice

3.缓和语气

You should not be looking for an argument. Remain non-confrontational by lowering your tone of voice. Speak clearly, but gently.

你来不是为了争吵。语气要缓和，不要针锋相对。说话要清晰，但是要温和。

Avoid raised, dominant-sounding tones as these will make you seem aggressive.

不要高声占优势地说话，因为这样会让你看上去咄咄逼人。

Step 4: Eye contact

4.眼神交流

It is important that the person you are apologising to knows that you are sincere. Make plenty of eye contact, particularly when you are making important points.

必须让道歉对象知道你是真诚的，这非常重要。进行足够的眼神交流，尤其是当你提到重点的时候。

If you look away at the key moments, or refuse to meet their gaze at all, they may think you are holding something back.

如果关键时刻眼神漂移不定，或者完全躲开对方的眼神，他们可能认为你想要逃避。

Step 5: The apology

5.道歉

Don't beat around the bush. Get straight to the point, and be specific.

不要拐弯抹角，切中要害，直截了当。

Make it clear that you understand the effect your actions had on the other person, and make an effort to empathise.

明确表示你能够理解自己的行为对对方造成的影响，努力强调。

If necessary, be prepared to make amends for your actions. If you don't know how to do this, ask them.

如果必要的话，准备好为自己的行为作出补偿。如果你不知道应该怎样做，直接问他们。

Step 6: Take the wrap

6.附和

The other person may still be angry with you, and in order to clear the air they might need to communicate this.

对方可能仍然很生气，为了消除误会，他们可能需要进行沟通。

If so, you need to face the music. Let them express their anger, and don't fight back. This will make things worse.

如果这样的话，你要勇于承担责任。让他们表达自己的不满，不要反击，这只会让形势更加糟糕。

Step 7: Finish on a positive

7.乐观

Close the conversation by looking to the future.

通过展望未来结束对话。

Finish with a handshake, a hug, or whatever seems appropriate. Then walk away.

握手，拥抱或以任何恰当的方式结束对话，然后走开。

Don't let the conversation linger as this could provide an opportunity for old wounds to resurface.

不要让对话进行太长时间，否则只会让旧伤有机会重新复发。

Move on cleanly, and accept that you have been forgiven.

干脆利落地走开，接受你已经被原谅的事实。

In more serious circumstances it may be appropriate to write a note. This should always be handwritten on quality paper, and addressed to the person you are apologising to. It must be a considered, individual apology, demonstrating a personal effort on your part. Again, you should be specific about what you are apologising for, and show that you understand the consequences of your actions.

在更严重的情况下，写一张便条也是恰当的。一定是用高质量的纸张来手写，标明你想要道歉的人的地址。作为个人道歉，你必须亲自做出努力。而且必须明确表示自己为什么而道歉，表明你理解自己的行为造成的后果。

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