【摘要】：2013四级考试即将到来，英语真题是必不可缺的内容，下面是精品网为考生们整理总结的2012年12月英语四级听力原文—短文一些知识点，希望考生们认真学习，在今年的考试中取得优异的成绩。
Part III Listening Comprehension
Since I started working part-time at a grocery store, I have learned that a customer is more than someone who buy something. To me, a customer is a person whose memory fails entirely once he or she starts to push a shopping card. One of the first things customers forget is how to count. There is no other way to explain how so many people get in their express line, which is clearly marked 15 items or less, with 20, 25 or even a cart load of items. Customers also forget why they came to the store in the first place. Just as I finish ringing up an order, a customer will say, “Oops, I forgot to pick up a fresh loaf of bread. I hope you don’t mind waiting while I go get it.” Five minutes later, he’s back with the bread, a bottle of milk, and three rolls of paper towels. Strange is that seems customers also seem to forget that they have to pay for their groceries. Instead of writing a check or looking for a credit card while I am ringing up the groceries, my customers will wait until I announce the total. Then, in surprise, she says, “Oh no, what did I do with my check book?” After 5 minutes of digging through her purse, she borrows my pen because she’s forgotten hers. But I have to be tolerant of customers because they pay my salary, and that’s something I can’t afford to forget.
What does the speaker say about customers’ entering the grocery store?
. Which customers are supposed to be in the express line?
. What does the speaker say some customers do when they arrive at the check-out counter?
What does the speaker say about his job at the end of the talk?