2015年全国英语等级考试三级写作指导：投诉道歉信
常用
1. I would love to come but I can’t because…。。
2. I am terribly sorry that I can’t come …。。 for I am going……
3. I am afraid I will not be able to…。。 because
4. Thank you for your invitation…… but unfortunately……
Invitation letter
Dear _________
I’m very glad to tell you that_______活动 will be held________(where and when).I know that___________邀请原因。 I think that __________邀请原因。 If you _______你来的话， you will__________ 有什么。 If there is anything I can do for you， I would be more than glad to help
I’m looking forward to hearing from you soon.
Your
XXXXXXX
投诉信
内容：
1. 表明写信的目的，注意语言礼貌
2. 说明投诉原因
3. 提出解决方案，并希望得到满意的解决方案，再次感谢。
开头：
1. I am writing to complain about…。。
2. I am writing to express my concern/dissatisfaction/disappointment about…。。
3. I feel sorry to trouble you but I am afraid I have to make a complaint about…。。
4. I am writing to inform you that I find …… unsatisfactory
5. I wish to draw your attention to the problem/fault that ……
结尾：
1. I trust you will take my complaint seriously and ……
2. I will appreciate it very much if you could…。。
3. I would be perfectly satisfied if you can kindly……
4. I understand you will give immediately attention to this matter.
5. Please let me know what you intend to do in this matter
6. In view of the inconvenience that this has caused， I feel you should…。。
7. I would like to have this matter settled by the end of…。。
道歉信 letter of apology
Dear __________
My name is __________. I am __________. I’m writing this letter to complain about________(投诉事件)。
First of all， _____________. Secondly， ____________. Thirdly， _______________. Honestly speaking，_____________. The focus of the complaint is _____________.
All in all， there is still much room for improvement， I do hope____________. Thank you for your time and kind consideration.
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