精品学习网商务英语考证频道为大家搜集整理了商务英语高级相关知识内容，具体内容如下：
2013年BEC商务英语考试高级口语：旅馆情景
Dialogue 1
F:Hello,welcome to prise star hotel.how may I do for you?
M:Hi,yes,I have a reservation.My secretary called and booked a room a couple of weeks ago,the reservation should be for a double bed,none smoking room.
F:And what name of reservation made under?
M:It should be under Steve Jhonson
F:Mmm,let me see,it seems there is no Jhonson listed a room for tonight,is there any other name that you reservation list under?
M:No,here is the confirmation number,would that help?It is 898007,I had the room booked with visa cold card.
F:Ah,yes,here it is,you have a standard double room,non smoking on the 3rd floor,I just need to see some anditification and the credit card you booked the room with if you don’t mind.
M:Sure,here it is.would it be posible to check out and pay the bill in the morning,also,what time is brack served?
F:There is a continent for breakfast from 6:00am to 10:00am,is in the larby.
Also you can pay your bill in the morning,but we require a 20% depart it of front,but I can just keep a record of your credit on file.Ok,I’ve got you on set up if you could just sign here,and in a show here,here is your room key,anything else I can do for you?
M:Yes,could you call me a taxi please?
Dialogue 2
M:Excuse me,can you help me?I’d like to change my room if possible,I couldn’t sleep at all last night,the pepole in the room next mine were making a lot of noise,also if all the possible,I’d like the room doesn’t look at the street,between the noisy neighbor and high away outside,I didn’t sleep but wake.
F:I am so sorry to hear that sir,let me check and see what is available,what room,what room are you in now?
M:I’m on the 6th floor,room 698,I’v have many problems with that room,just this morning, I called someone up to 5th to assure the bathroom,it didn’t work,and it still doesn’t work.
F:Oh,dear, well,it looks likely we have a few room for available,can I put you into a room on 17th floor?it has a backhole and it doesn’t face the high way.
M:Ok,that would be very nice!What do I need to do for transfer?
F:Let me check you out of your old room,you have to sign here,and acknowledge these changes and also the charges for your previous room.
Then I can hold you up to room 1780.
M:Mmm,I don’t think the charges are right,can you explain them please